Woodside Health Centre

Surgery Times

Monday – Friday : 9.15am – 12.00noon / Mon, Wed, Thur, Fri : 2.00pm – 5.00pm. There is no surgery on Tuesday afternoons and Saturdays.

Opening Hours

The Surgery is open between 8.00am to 6.00pm. Half day Tuesday.

Prescriptions can be ordered after 10am.

Consultations

Routine appointments are available every Monday to Friday. Patients should phone at 8.45am on the day they wish to be seen for a routine appointment.

Advanced appointments and telephone consultations with a doctor or nurse are available daily. The surgery is open continuously from 8.00am-6.00pm for telephone calls and face-to-face access, except Tuesday afternoons when it closes at 1.00pm.

The GPs consult between 9.15am and 12.00pm and 2.00pm and 5.00pm. Late evening appointments are available on request.

In order to register with the Practice you will be asked to complete a Registration Form. We will ask for medical history information and your regular medication. You will then be given a registration medical appointment with a member of our team.

All patients are asked to provide photographic identification together with proof of address i.e. passport, driving license as well as a utility bill.

Further documentation may be required for new citizens to the UK such as visa/permits, marriage/birth certificates, passport, pension documentation, proof of residence, student id/letter from education facility, European Health Insurance Card (EHIC).  Documentation from Job Centre Plus or the Department of Work and Pensions (DWP) or a letter from the home office.

Should you need advice on previous registration, you should contact Greater Glasgow Primary Care Trust by telephone on 0141 300 1300 or in writing to Practitioner Services, Clifton House, Clifton Place, Glasgow, G3 7LD.

If possible please try to telephone before 10.00am. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Between 6.00pm and 8.00am Mon-Fri, and 6.00pm Fri – 8.00am Mon, the surgery is closed.

In order to obtain medical advice at these times, please telephone: 111 or visit nhsinform.scot

On Tuesday afternoons 12.00 – 6.00pm please telephone: 0141 201 5580.

Emergency Care Information Scheme

The GP or Nurse is now able to look up your emergency care information from your GP record. This information consists of: Any known Allergies and Current Medication. If you do not wish this information to be available please inform the practice. Please remember this may deny you an improvement in your medical care.

Transport to and from the centre is available if you cannot arrange this yourself. Out of hours cover is now the responsibility of GGNHSB.

It helps greatly with practice administration, if all your prescription requests are made at least 48 hours before needed. Please let us know if you have discontinued any drugs on your repeat prescription list.

Repeat Prescriptions

Repeat prescriptions can be ordered by email. Please email: ggc.gp43218clinical@nhs.scot with your repeat prescription request including your full name and date of birth – stating which practice you are registered with.

Patients who are incapacitated or living far from the surgery, may if they wish, send a stamped addressed envelope with their request and it will be returned to them. Please allow at least 4-5 days for its return.

Telephone prescription requests should be made after 10am.

Repeat prescriptions will not be issued during consultation with the Doctor.

Pharmacy Uplift

Patients who wish a pharmacy to collect their prescriptions must arrange this with the pharmacy themselves and then inform the practice accordingly.

We would like to make you aware that all GP Practices are allocated a prescribing budget each year.  Last year our practice was £60,000 over budget.  We would therefore ask you to inform us of any repeat items you no longer take and only order items required.

It is your responsibility to contact the surgery for the results of x-ray, urine or blood tests etc. carried out. Please telephone after 2pm for test results.

Do not assume the result is normal if you have not been contacted.

Practice Manager: Lorna O’Brien

Assistant Practice Manager: Sarah Spence

Receptionists: Karen Cairns, Mandie McDonald, Gail McLeod, Emma Skinner, Mandy Murray & Janie Irvine

Practice Nurses: Alison Street, RGN, BSC (Hons)

Health Visitors: Katrina Mackay & Nina Cowan

District Nurses: Jacqui Myrlea & Lynne Quinn

Practice Nurses

The practice Nurses are responsible for:

• well man/women & contraceptive advice

• respiratory

• blood pressure

• diabetic

• heart disease

The nurses can also offer advice on weight management, diet and many other health related issues including smoking cessation. Please telephone and make an appointment. For advice over the telephone please telephone 0141 201 5580.

Health Visitors

Health Visitors offer health advice and support mainly to families with young children. This includes help with parenting and behaviour management and also support to women with Post Natal depression.

The Health Visitor sees children for development checks. At other times the Health Visitor is available for home visits as necessary. Please telephone 0141 201 5500 and select option 1.

District Nurses

The district nursing team carry out all aspects of nursing care for the patient at home as well as providing a leg ulcer clinic within the Health Centre. Please telephone them on 0141 201 5500 and select option 1.

In order to operate as efficiently as possible, please read and observe the following guidelines.

1. Face to face and telephone consultations by appointment only. Please use the system properly. If you cannot attend, cancel the appointment as soon as possible as someone could take up your slot. If you arrive more than 10 minutes after your appointment you may not be seen as you have missed your appointment.

2. Do not ask the Doctor for a repeat prescription. Repeat prescriptions are issued at the Reception Desk only. (48 hours).

3. Requests for a prescription only or a change of prescription could be dealt with by the receptionist.

4. Claim forms, passports, driving license should be left a reception and collected 2-3 days later.

5. Blood tests, blood pressure, vaccinations etc are done by the nurses.

6. Please contact the receptionist for your investigation results. It is your responsibility. A further appointment can be arranged if necessary.

7. Violence or extreme rudeness to any member of staff will not be tolerated and result in removal from our medical list.

8. Anyone under the influence of drugs or alcohol will not be seen that day.

9. Please inform us if you change your telephone number. We may need to contact you urgently.

10. It is extremely important to inform us if you change address. We may be unable to provide medical care or you could be withdrawn from the practice list.